Return Policy
RETURNS
Satisfaction is a high priority for us. We understand that things don't always work out. Refunds or exchanges can be made within 30 days of purchase according to the date on receipt.
All Special Orders are final sale. All clearance and SALE ITEMS ARE FINAL SALE.
To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging with tags attached. Several types of goods are exempt from being returned. Underwear is final sale. Bits are final sale. Treats are final sale. Health products are final sale. To complete your return, we require a receipt or proof of purchase.
ALL RETURNS ARE AT THE DISCRETION OF MANAGEMENT.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All items purchased online are refunded minus shipping. Customer is responsible for shipping cost of items back to store.
EXCHANGES
In the event of an exchange for an online order Willow Equestrian will cover shipping of the new item back to you however you will need to cover the shipping of the returned item.
SHIPPING
To return your product, you should mail your product via Canada Post to: 147 Courtney St., Fergus, Ontario N1M 0E3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We only accept returns through Canada Post or United States Postal Service.
Returns will not be accepted through courier services.
Please mark the package as a return.
Please don't hesitate to contact us with any questions or concerns.
519-265-7433
Willow Equestrian